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Hong Kong's best digital bank 2019: Standard Chartered

Standard Chartered

Vicky Kong, MD and Head, Retail Banking, Hong Kong, Standard Chartered.jpg
Vicky Kong, Standard Chartered

With its nifty ‘SC Keyboard’ application, Standard Chartered Hong Kong has solved those tricky problems many of us have when dining out with friends – the embarrassing lack of actual cash for the bill.

This is how it goes: a friend picks up the tab for dinner. As you make your way home, you inevitably chat through your smartphone with your friend from within StanChart’s multi-lingual keyboard, which also enables you to pay for your share of the meal. If the friend is also using the SC keyboard, he/she can see the transaction whizz into their account instantaneously.

It’s done fast and fuss-free, and has proved one of Hong Kong banking’s most popular additions since StanChart rolled it out this year across its 1.7 million customer base – that’s one quarter of Hong Kong’s bankable population.

Standard Chartered has won widespread plaudits for the instinctive ease and use of its digital offerings in Hong Kong, which is proving a model for similar rollouts in the bank’s other big markets around the region, including Taiwan, Singapore and China.