The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookies before using this site.

All material subject to strictly enforced copyright laws. © 2020 Euromoney is part of the Euromoney Institutional Investor PLC
Best Bank Awards

Kazakhstan's best domestic bank 2020: ForteBank

ForteBank

Guram Andronikashvili, ForteBank.jpg
Guram Andronikashvili, ForteBank

When Guram Andronikashvili, chief executive of ForteBank, and his team decided to call their strategy for the year ‘Change 2020’, they had little idea just how much things really would change. Covid-19 struck early in the year, triggering an emergency lockdown in Kazakhstan and leaving banks in the country scrambling to find a way to continue doing business.

ForteBank demonstrated its agility from the beginning. It quickly put in place social distancing measures in its branches while those retail customers who had suddenly lost their jobs or been put on unpaid leave were given the option of seeking repayment relief completely through digital channels.

It kept its ATM machines filled so clients had access to cash, offered ways for its SME network to deposit cash into their accounts and make timely payments to their suppliers during the lockdown, moved to a hybrid working model to allow staff to work from home, and rapidly factored possible rising non-performing loans into its financials.

It also used a dip in business to roll out new services to its customer base.

You have reached premium content. Please log in to continue reading.

Read beyond the headlines with Euromoney

For over 50 years, our readers have looked to Euromoney to stay informed about the issues that matter in the international banking and financial markets. Find out more about our different levels of access below.

SUBSCRIBE ONLINE TODAY

Unlimited access to Euromoney.com and Asiamoney.com

Expert comment, long reads and in-depth analysis interviews with senior finance professionals

Access the results of our market-leading annual surveys across core financial services

Access the results of our annual awards, including the world-renowned Awards for Excellence

Your print copy of Euromoney magazine delivered monthly

£73.75 per month

Billed Annually

FREE 7 DAY TRIAL

Unlimited access to Euromoney.com and Asiamoney.com, including our top stories, long reads, expert analysis, and the results of our annual surveys and awards

Sign up to any of our newsletters, curated by our editors

LOGIN NOW

Already a user?

We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree