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Northeast Asia

Taiwan: Far Eastern International Bank makes social connections

In a novel twist to digital banking, Taiwan’s FEIB is leveraging the wide reach of social media networks to turn clients into bankers and branch managers.

Smart city and wireless communication network, business district,abstract image visual internet of thing concept.
Source: Kittikorn Nimitpara/Getty Images

Taiwan’s banking industry is seeing a new era of digitalization. Large and small financial institutions alike are trying to free themselves from the shackles of paper-based business by pumping money into more online banking services for clients.

In most cases, banks are adopting a traditional approach to this transition, launching services that make banking easier with the click of a button and rolling out revamped banking apps that allow customers to do everything from sending and receiving money and paying bills to foreign exchange swaps and online trading.

But

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