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Asiamoney

Asiamoney Cash Management Survey 2017: Asia

Asiamoney Cash Management Net Client Satisfaction Ratings 2017

AMCM17
© 2017
Results index
Methodology  
Use data from this survey to understand your competition, risks, opportunities, and improve business performance

Regional: Asia



Asia
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Fubon 85.6% 6.9% 7.5% 78.1%
2 Mizuho Bank 79.5% 16.3% 4.2% 75.3%
3 Siam Commercial Bank 63.6% 27.1% 9.3% 54.3%
4 DBS Bank 51.8% 42.3% 5.9% 45.9%
5 Bank of China 45.8% 49.3% 4.8% 41.0%
6 UOB 51.9% 36.2% 11.9% 40.0%
7 HSBC 47.9% 43.8% 8.4% 39.5%
8 Deutsche Bank 41.9% 49.0% 9.1% 32.8%
9 Bank of America Merrill Lynch 33.7% 54.9% 11.4% 22.3%
10 BNP Paribas 38.3% 39.1% 22.7% 15.6%
11 CTBC 34.1% 46.1% 19.8% 14.3%
12 Bank of Tokyo-Mitsubishi UFJ 30.9% 51.9% 17.3% 13.6%
13 OCBC Bank 33.7% 44.8% 21.5% 12.2%
14 Citi 29.4% 52.5% 18.1% 11.3%
15 JPMorgan 29.5% 48.5% 22.0% 7.4%
16 CIMB 20.1% 66.4% 13.5% 6.6%
17 Bank Mandiri 31.6% 40.0% 28.4% 3.2%
18 Standard Chartered 22.8% 56.8% 20.4% 2.5%
19 Hang Seng 22.0% 47.7% 30.3% -8.3%
20 Bank of New York Mellon 21.2% 43.4% 35.4% -14.3%
21 ANZ Banking Group 17.0% 51.1% 31.9% -14.9%
22 Bank of China (Hong Kong) Ltd 15.5% 54.0% 30.5% -15.0%
23 Industrial & Commercial Bank of China 12.6% 50.3% 37.1% -24.6%
24 Bank of Communications 14.6% 44.8% 40.6% -25.9%
25 Bangkok Bank 20.8% 32.4% 46.8% -26.0%
26 Bank Central Asia 12.4% 48.8% 38.8% -26.4%
27 China Construction Bank 12.1% 49.1% 38.8% -26.7%
28 China CITIC Bank 12.6% 45.0% 42.4% -29.8%
29 Maybank 5.1% 57.4% 37.5% -32.3%
30 Agricultural Bank of China 10.1% 47.2% 42.7% -32.6%
31 China Merchants Bank 10.0% 43.6% 46.5% -36.5%
32 Bank of Nanjing 9.9% 40.4% 49.8% -39.9%
33 Bank Danamon 9.5% 33.3% 57.3% -47.8%
34 Affin Bank 5.3% 27.2% 67.5% -62.2%
35 UniCredit 2.1% 16.2% 81.7% -79.6%

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