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South Asia

Asiamoney Cash Management Survey 2017: By market

.AMCM17
© 2017
Results index
Methodology
Use data from this survey to understand your competition, risks, opportunities, and improve business performance

Asiamoney Cash Management Net Client Satisfaction Ratings 2017

Market results



Australia
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Westpac 35.8% 60.2% 4.1% 31.7%
2 NAB 38.2% 47.2% 14.6% 23.6%
3 ANZ Banking Group 24.2% 63.3% 12.5% 11.7%
China
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Bank of China 33.3% 60.8% 5.9% 27.4%
2 Industrial & Commercial Bank of China 21.8% 64.6% 13.6% 8.2%
3 Agricultural Bank of China 19.2% 69.2% 11.6% 7.6%
4 China Merchants Bank 21.1% 63.3% 15.6% 5.5%
5 Bank of Communications 21.2% 61.5% 17.3% 3.9%
6 China Construction Bank 15.5% 70.5% 14.0% 1.5%
7 China CITIC Bank 11.0% 67.1% 22.0% -11.0%
8 Bank of Nanjing 10.8% 55.3% 33.9% -23.0%
Hong Kong
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 DBS Bank 58.9% 38.2% 2.9% 56.1%
2 BNP Paribas 55.0% 39.9% 5.1% 49.9%
3 UOB 49.7% 46.5% 3.8% 45.9%
4 Bank of Tokyo-Mitsubishi UFJ 49.0% 40.8% 10.3% 38.7%
5 HSBC 39.8% 52.3% 7.9% 31.9%
6 Deutsche Bank 41.0% 49.1% 9.9% 31.1%
7 Industrial & Commercial Bank of China 28.4% 65.4% 6.2% 22.3%
8 Citi 30.8% 59.3% 9.9% 21.0%
9 China CITIC Bank 25.1% 68.3% 6.7% 18.4%
10 Bank of China (Hong Kong) Ltd 31.8% 54.8% 13.5% 18.3%
11 Hang Seng 26.1% 63.1% 10.7% 15.4%
12 Bank of China 21.9% 70.3% 7.8% 14.1%
13 China Construction Bank 26.2% 58.3% 15.5% 10.7%
14 Dah Sing Bank 23.2% 62.8% 14.1% 9.1%
15 Standard Chartered 25.9% 53.2% 20.8% 5.1%
16 OCBC Bank 16.2% 62.8% 21.0% -4.8%
17 Bank of Communications 16.7% 61.0% 22.3% -5.6%
Top
India
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Kotak 45.1% 49.7% 5.2% 39.8%
2 Yes bank 37.1% 59.7% 3.2% 34.0%
3 HDFC 28.3% 59.6% 12.1% 16.2%
4 State Bank of India 27.6% 55.6% 16.8% 10.8%
5 ICICI 21.2% 66.1% 12.7% 8.5%
6 Axis Bank 14.2% 66.5% 19.3% -5.1%
Indonesia
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Bank Mandiri 62.1% 33.9% 4.0% 58.1%
2 BNI 46 57.1% 37.5% 5.4% 51.7%
3 Bank Central Asia 33.1% 56.5% 10.5% 22.6%
4 Bank Rakyat Indonesia 22.6% 64.1% 13.3% 9.3%
5 Bank Danamon 26.7% 54.6% 18.7% 8.0%
Japan
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Mizuho Bank 65.46% 28.93% 5.61% 59.85%
2 Bank of Tokyo-Mitsubishi UFJ 48.71% 44.11% 7.18% 41.53%
3 Sumitomo Mitsui Banking Corporation 34.94% 52.98% 12.08% 22.86%
Top
Korea
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Woori Bank 36.1% 60.2% 3.7% 32.4%
2 KEB Hana Bank 41.5% 47.9% 10.7% 30.8%
3 KDB 36.2% 50.5% 13.3% 22.9%
4 Shinhan Bank 28.8% 64.6% 6.6% 22.1%
5 IBK 22.4% 55.6% 22.0% 0.4%
Malaysia
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Hong Leong 19.37% 67.54% 13.09% 6.28%
2 AmBank 6.15% 88.83% 5.03% 1.12%
3 Maybank 14.94% 65.06% 20.00% -5.06%
4 CIMB 14.45% 65.83% 19.72% -5.27%
5 RHB 12.03% 68.58% 19.39% -7.36%
6 Public Bank 8.30% 72.68% 19.01% -10.71%
Philippines
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 BDO 47.9% 43.4% 8.8% 39.1%
2 Metrobank 23.7% 67.1% 9.2% 14.5%
3 BPI 29.6% 52.4% 18.0% 11.6%
Top
Singapore
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 UOB 51.1% 45.6% 3.3% 47.8%
2 DBS Bank 39.7% 55.4% 5.0% 34.7%
3 CIMB 38.9% 55.4% 5.7% 33.2%
4 HSBC 35.6% 60.2% 4.3% 31.3%
5 Deutsche Bank 36.1% 58.6% 5.3% 30.8%
6 BNP Paribas 30.8% 60.8% 8.4% 22.4%
7 Standard Chartered 25.2% 68.2% 6.6% 18.5%
8 Maybank 18.5% 71.8% 9.6% 8.9%
9 Citi 23.3% 57.8% 18.9% 4.4%
10 OCBC Bank 16.8% 70.2% 13.0% 3.8%
Sri Lanka
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Hatton National Bank 29.4% 63.0% 7.6% 21.8%
2 NDB Bank 13.4% 81.3% 5.4% 8.0%
3 Bank of Ceylon 4.5% 70.0% 25.5% -20.9%
Taiwan
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Fubon 80.3% 17.6% 2.1% 78.2%
2 CTBC 55.0% 43.1% 2.0% 53.0%
3 Mega Bank 35.7% 60.3% 4.1% 31.6%
4 Hua Nan Bank 37.6% 53.8% 8.6% 29.0%
5 E.SUN Bank 37.0% 53.4% 9.6% 27.4%
6 Cathay United Bank 22.0% 66.7% 11.3% 10.7%
7 Taishin International Bank 12.5% 82.7% 4.8% 7.7%
8 Bank of Taiwan 15.8% 74.3% 9.9% 5.9%
Top
Thailand
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Siam Commercial Bank 79.5% 17.8% 2.7% 76.7%
2 Bangkok Bank 29.6% 59.9% 10.5% 19.1%
3 Kasikornbank 35.0% 48.0% 17.0% 18.0%
4 Thai Military Bank 23.4% 44.9% 31.7% -8.3%
Vietnam
Rank Bank name Positive rating % (4+5 score) Neutral rating % (3 score) Negative rating % (1+2 score) Net Client Satisfaction Rating (Column 3 minus Column 5)
1 Vietinbank 38.3% 50.0% 11.7% 26.6%
2 Vietcombank 20.3% 69.4% 10.4% 9.9%
3 BIDV 17.8% 70.3% 11.9% 5.9%
4 Sacombank 5.9% 86.7% 7.4% -1.5%
Top

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