Asiamoney’s 2018 Cash Management Survey rankings are derived from the votes collected in Euromoney’s global Cash Management Survey. The survey received over 25,000 valid responses with separate questionnaires for corporations and financial institutions.
* The CSAT (customer satisfaction) score is calculated using the results of the service priority questions in the qualitative part of the survey.
Regional
Asia Pacific |
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All transactions |
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| 2018 | Bank | CSAT score |
| 1 | HSBC | 25.1 |
| 2 | Bank of China (Hong Kong) | 21 |
| 3 | DBS Bank | 20.7 |
| 4 | Citi | 17.3 |
| 5 | JPMorgan | 14.8 |
| 6 | BNP Paribas | 12.2 |
| 7 | Bank of China | 12 |
| 8 | ANZ Banking Group | 11.4 |
| 9 | UOB | 9.4 |
| 10 | Deutsche Bank | 6.1 |
| 11 | Standard Chartered | 3.3 |
| 12 | MUFG Bank | 1.8 |
| 13 | Sumitomo Mitsui Banking Corporation | 1 |
| 14 | HD Bank | 0.2 |