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PollsCash Management Survey

2018 Best service (as voted by financial institutions)

Asiamoney’s 2018 Cash Management Survey rankings are derived from the votes collected in Euromoney’s global Cash Management Survey. The survey received over 25,000 valid responses with separate questionnaires for corporations and financial institutions.

* The CSAT (customer satisfaction) score is calculated using the results of the service priority questions in the qualitative part of the survey. 


Asia Pacific

All transactions

2018 Bank CSAT score
1 HSBC 25.1
2 Bank of China (Hong Kong) 21
3 DBS Bank 20.7
4 Citi 17.3
5 JPMorgan 14.8
6 BNP Paribas 12.2
7 Bank of China 12
8 ANZ Banking Group 11.4
9 UOB 9.4
10 Deutsche Bank 6.1
11 Standard Chartered 3.3
12 MUFG Bank 1.8
13 Sumitomo Mitsui Banking Corporation 1
14 HD Bank 0.2