The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookies before using this site.

All material subject to strictly enforced copyright laws. © 2020 Euromoney is part of the Euromoney Institutional Investor PLC
Cash Management Survey

2018 Best service (as voted by corporations)

Asiamoney’s 2018 Cash Management Survey rankings are derived from the votes collected in Euromoney’s global Cash Management Survey. The survey received over 25,000 valid responses with separate questionnaires for corporations and financial institutions.

* The CSAT (customer satisfaction) score is calculated using the results of the service priority questions in the qualitative part of the survey.

Domestic
Regional (by turnover)
Regional (by tech provisions)

Australia

2018 Bank CSAT score
1 HSBC 8.2
2 NAB -2.7
3 Westpac -12.6
     

Bangladesh

2018 Bank CSAT score
1 HSBC 19.3
2 Standard Chartered 19
     

China

2018 Bank CSAT score†
1 DBS Bank 34.2
2 HSBC 25.4
3 Citi 16.3
4 Deutsche Bank 14.8
5 Bank of China 13.2
6 China Merchants Bank -9.7
7 Industrial & Commercial Bank of China -10.5
8 China Construction Bank -12.8
9 Agricultural Bank of China -17.7
     

Hong Kong

2018 Bank CSAT score
1 DBS Bank 26.3
2 HSBC 2.1
3 Citi -2.4
     

India

2018 Bank CSAT score
1 DBS Bank 14.6
2 BNP Paribas 11.7
3 HSBC 9.4
4 Deutsche Bank 4.5
5 Standard Chartered -0.4
6 Citi -4.9
7 HDFC -5.1
8 ICICI -6.4
9 State Bank of India -20
     

Indonesia

2018 Bank CSAT score
1 BNI 55
2 DBS Bank 24.4
3 HSBC 23.3
     

Japan

2018 Bank CSAT score
1 Mizuho Bank 18.5
2 HSBC 3.6
3 Sumitomo Mitsui Banking Corporation -4.2
     

Korea

2018 Bank CSAT score
1 HSBC 47.8
2 Citi 25.5
3 KEB Hana Bank 18.2
     

Macao

2018 Bank CSAT score
1 HSBC 6.8
     

Malaysia

2018 Bank CSAT score
1 Standard Chartered 11.7
2 HSBC 3.3
3 Citi 2.8
     

Philippines

2018 Bank CSAT score
1 Deutsche Bank 17.1
2 Citi 16.4
3 HSBC 12.7
     

Singapore

2018 Bank CSAT score
1 UOB 17.6
2 HSBC 8.8
3 DBS Bank 7.3
     

Sri Lanka

2018 Bank CSAT score
1 Hatton National Bank 30.3
2 Citi 18.8
3 Commercial Bank of Ceylon 17.6
     

Taiwan

2018 Bank CSAT score
1 Citi 70.6
2 HSBC 65.7
3 DBS Bank 35.5
     

Thailand

2018 Bank CSAT score
1 Siam Commercial Bank 57.7
2 HSBC 23.7
3 Kasikornbank -4.6
     

Vietnam

2018 Bank CSAT score
1 HD Bank 49.8
2 HSBC 25.6
3 Citi 14.1

Asia Pacific

>$25bln

2018 Bank CSAT score
1 Bank of China 20.9
2 DBS Bank 18.1
3 Citi 11.3
4 HSBC 3.7
5 Standard Chartered -2.8
6 Deutsche Bank -9
7 China Construction Bank -21.4
8 Industrial & Commercial Bank of China -22
     

$2.5bln to $24.99bln

2018 Bank CSAT score
1 Bank of China 30.9
2 Bank of China (Hong Kong) 23.4
3 Mizuho Bank 21.6
4 DBS Bank 17.2
5 BNP Paribas 11.1
6 HSBC 10.4
7 Bank of America Merrill Lynch 7.2
8 Citi 2.8
9 ANZ Banking Group 2.1
10 Standard Chartered -3.4
11 Deutsche Bank -3.8
12 JPMorgan -15.3
13 China Construction Bank -19.1
14 Agricultural Bank of China -23.5
15 Bank of Communications -27.5
16 China Merchants Bank -28.2
17 OCBC Bank -29.2
18 Industrial & Commercial Bank of China -30.1
19 MUFG Bank -38.8
20 China Citic Bank -46.9

Bangladesh

2018 Bank CSAT score
1 Standard Chartered 29.6
2 HSBC 22.7
     

China

2018 Bank CSAT score
1 DBS Bank 33.9
2 HSBC 26.8
3 Citi 15.5
4 Bank of China 13.1
5 Deutsche Bank 11.6
     

Hong Kong

2018 Bank CSAT score
1 DBS Bank 26.5
2 HSBC 7.1
3 Citi -0.4
4 Hang Seng Bank -2.3
5 Bank of China (Hong Kong) -2.4
     

India

2018 Bank CSAT score
1 DBS Bank 19.5
2 BNP Paribas 14.4
3 HSBC 10.7
4 Deutsche Bank 3.8
5 Standard Chartered 2.1
     

Indonesia

2018 Bank CSAT score
1 BNI 55.2
2 HSBC 22.4
3 DBS Bank 22.1
4 Citi 8.3
5 Bank Permata 3.7
     

Japan

2018 Bank CSAT score
1 Mizuho Bank 16.7
2 HSBC 7.7
3 MUFG Bank -8.5
4 Sumitomo Mitsui Banking Corporation -10
5 BNP Paribas -12.8
     

Korea

2018 Bank CSAT score
1 HSBC 43.7
2 Citi 20
3 KEB Hana Bank 18.6
4 BNP Paribas 11.6
5 Korea Development Bank 11.4
     

Malaysia

2018 Bank CSAT score
1 Standard Chartered 10.4
2 BNP Paribas 6.9
3 HSBC 4
4 Citi 4
5 Maybank -17
     

Philippines

2018 Bank CSAT score
1 HSBC 17.6
2 Citi 17.1
3 Deutsche Bank 16.3
4 BDO 4.3
5 Banco BPI -21.7
     

Singapore

2018 Bank CSAT score
1 UOB 16.36
2 HSBC 8.48
3 DBS Bank 7.12
4 Standard Chartered 4.35
5 OCBC Bank -1.63
     

Sri Lanka

2018 Bank CSAT score
1 Hatton National Bank 28.7
2 Sampath Bank 25.5
3 HSBC 15.2
4 Deutsche Bank 14.6
     

Taiwan

2018 Bank CSAT score
1 Citi 69.5
2 HSBC 66.4
3 DBS Bank 34.3
4 CTBC Bank 16.3
5 Mega International Bank 12.2
     

Thailand

2018 Bank CSAT score
1 Siam Commercial Bank 59.6
2 HSBC 20.8
3 Kasikornbank 3.1
4 Bangkok Bank -11.4
     

Vietnam

2018 Bank CSAT score
1 HD Bank 50.1
2 HSBC 26.9
3 Citi 15.7
4 Vietcombank -15.6
5 BIDV -18.2
We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree