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Polls

Asiamoney Cash Management Survey 2018: Best service (non-financial institutions)

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Best domestic service by market

Best regional service by company turnover

Best bank for technology in cash management by market



* The CSAT (customer satisfaction) score is calculated using the results of the service priority questions in the qualitative part of the survey.


Best domestic service by market

Australia
2018 Bank CSAT score, %
1 HSBC 8.2
2 NAB -2.7
3 Westpac -12.6
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Bangladesh
2018 Bank CSAT score, %
1 HSBC 19.3
2 Standard Chartered 19
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China
2018 Bank CSAT score, %
1 DBS Bank 34.2
2 HSBC 25.4
3 Citi 16.3
4 Deutsche Bank 14.8
5 Bank of China 13.2
6 China Merchants Bank -9.7
7 Industrial & Commercial Bank of China -10.5
8 China Construction Bank -12.8
9 Agricultural Bank of China -17.7
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Hong Kong
2018 Bank CSAT score, %
1 DBS Bank 26.3
2 HSBC 2.1
3 Citi -2.4
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India
2018 Bank CSAT score, %
1 DBS Bank 14.6
2 BNP Paribas 11.7
3 HSBC 9.4
4 Deutsche Bank 4.5
5 Standard Chartered -0.4
6 Citi -4.9
7 HDFC -5.1
8 ICICI -6.4
9 State Bank of India -20
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Indonesia
2018 Bank CSAT score, %
1 BNI 55
2 DBS Bank 24.4
3 HSBC 23.3
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Japan
2018 Bank CSAT score, %
1 Mizuho Bank 18.5
2 HSBC 3.6
3 Sumitomo Mitsui Banking Corporation -4.2
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Korea
2018 Bank CSAT score, %
1 HSBC 47.8
2 Citi 25.5
3 KEB Hana Bank 18.2
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Macao
2018 Bank CSAT score, %
1 HSBC 6.8
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Malaysia
2018 Bank CSAT score, %
1 Standard Chartered 11.7
2 HSBC 3.3
3 Citi 2.8
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Philippines
2018 Bank CSAT score, %
1 Deutsche Bank 17.1
2 Citi 16.4
3 HSBC 12.7
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Singapore
2018 Bank CSAT score, %
1 UOB 17.6
2 HSBC 8.8
3 DBS Bank 7.3
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Sri Lanka
2018 Bank CSAT score, %
1 Hatton National Bank 30.3
2 Citi 18.8
3 Commercial Bank of Ceylon 17.6
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Taiwan
2018 Bank CSAT score, %
1 Citi 70.6
2 HSBC 65.7
3 DBS Bank 35.5
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Thailand
2018 Bank CSAT score, %
1 Siam Commercial Bank 57.7
2 HSBC 23.7
3 Kasikornbank -4.6
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Vietnam
2018 Bank CSAT score, %
1 HD Bank 49.8
2 HSBC 25.6
3 Citi 14.1
    Back to top 


Best regional service by company turnover

Asia Pacific
>$25bln
2018 Bank CSAT score, %
1 Bank of China 20.9
2 DBS Bank 18.1
3 Citi 11.3
4 HSBC 3.7
5 Standard Chartered -2.8
6 Deutsche Bank -9
7 China Construction Bank -21.4
8 Industrial & Commercial Bank of China -22
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$2.5bln to $24.99bln
2018 Bank CSAT score, %
1 Bank of China 30.9
2 Bank of China (Hong Kong) 23.4
3 Mizuho Bank 21.6
4 DBS Bank 17.2
5 BNP Paribas 11.1
6 HSBC 10.4
7 Bank of America Merrill Lynch 7.2
8 Citi 2.8
9 ANZ Banking Group 2.1
10 Standard Chartered -3.4
11 Deutsche Bank -3.8
12 JPMorgan -15.3
13 China Construction Bank -19.1
14 Agricultural Bank of China -23.5
15 Bank of Communications -27.5
16 China Merchants Bank -28.2
17 OCBC Bank -29.2
18 Industrial & Commercial Bank of China -30.1
19 MUFG Bank -38.8
20 China Citic Bank -46.9
    Back to top 


Best bank for technology in cash management by market

Bangladesh
2018 Bank CSAT score, %
1 Standard Chartered 29.6
2 HSBC 22.7
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China
2018 Bank CSAT score, %
1 DBS Bank 33.9
2 HSBC 26.8
3 Citi 15.5
4 Bank of China 13.1
5 Deutsche Bank 11.6
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Hong Kong
2018 Bank CSAT score, %
1 DBS Bank 26.5
2 HSBC 7.1
3 Citi -0.4
4 Hang Seng Bank -2.3
5 Bank of China (Hong Kong) -2.4
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India
2018 Bank CSAT score, %
1 DBS Bank 19.5
2 BNP Paribas 14.4
3 HSBC 10.7
4 Deutsche Bank 3.8
5 Standard Chartered 2.1
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Indonesia
2018 Bank CSAT score, %
1 BNI 55.2
2 HSBC 22.4
3 DBS Bank 22.1
4 Citi 8.3
5 Bank Permata 3.7
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Japan
2018 Bank CSAT score, %
1 Mizuho Bank 16.7
2 HSBC 7.7
3 MUFG Bank -8.5
4 Sumitomo Mitsui Banking Corporation -10
5 BNP Paribas -12.8
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Korea
2018 Bank CSAT score, %
1 HSBC 43.7
2 Citi 20
3 KEB Hana Bank 18.6
4 BNP Paribas 11.6
5 Korea Development Bank 11.4
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Malaysia
2018 Bank CSAT score, %
1 Standard Chartered 10.4
2 BNP Paribas 6.9
3 HSBC 4
4 Citi 4
5 Maybank -17
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Philippines
2018 Bank CSAT score, %
1 HSBC 17.6
2 Citi 17.1
3 Deutsche Bank 16.3
4 BDO 4.3
5 Banco BPI -21.7
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Singapore
2018 Bank CSAT score, %
1 UOB 16.36
2 HSBC 8.48
3 DBS Bank 7.12
4 Standard Chartered 4.35
5 OCBC Bank -1.63
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Sri Lanka
2018 Bank CSAT score, %
1 Hatton National Bank 28.7
2 Sampath Bank 25.5
3 HSBC 15.2
4 Deutsche Bank 14.6
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Taiwan
2018 Bank CSAT score, %
1 Citi 69.5
2 HSBC 66.4
3 DBS Bank 34.3
4 CTBC Bank 16.3
5 Mega International Bank 12.2
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Thailand
2018 Bank CSAT score, %
1 Siam Commercial Bank 59.6
2 HSBC 20.8
3 Kasikornbank 3.1
4 Bangkok Bank -11.4
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Vietnam
2018 Bank CSAT score, %
1 HD Bank 50.1
2 HSBC 26.9
3 Citi 15.7
4 Vietcombank -15.6
5 BIDV -18.2
    Back to top 








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