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  • Since 2014, DBS’s transformation has been nothing short of impressive. Nearly every aspect of the way it operates and how it interacts with customers has been digitalized.
  • Global technology companies have changed many industries and banking has not been immune from this digital onslaught. But banks themselves have maintained their central role in a world increasingly dominated by tech companies. The key advantages banks have over technology companies include the solidity of branches, brand loyalty, and national purpose. Banks also have zero tolerance towards failure. Tech companies do many things well, and banks need to learn from them if they are to maintain their central position.
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