The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookies before using this site. Please see our Subscription Terms & Conditions.

All material subject to strictly enforced copyright laws. © 2020 Euromoney is part of the Euromoney Institutional Investor PLC
Best Bank Awards

Indonesia's best digital bank 2021: Bank Mandiri

Bank Mandiri

Darmawan Junaidi, Bank Mandiri.jpg
Darmawan Junaidi, Bank Mandiri

The lockdowns of 2020 and 2021 showed how important it was for banks to have up-to-date technology and easily accessible digital banking services to survive.

In Indonesia, nearly every bank reported growth in digital transactions over the last year. But it was Bank Mandiri’s offerings and client support that impressed Asiamoney the most, making it the best digital bank in Indonesia this year.

Mandiri, whose chief executive Darmawan Junaidi was appointed in late 2020, started its digital journey with internet banking in 2003 and can now boast that 96% of all its transactions are conducted digitally.

One development that helped to make this possible was the launch of online account opening in April 2020. This new capability appealed to customers; in the first quarter of 2021, more than 450,000 accounts had been opened online, with a daily average of about 3,000.

Existing users also received an update to their digital experience when Mandiri transformed its online banking into ‘Livin' by Mandiri’ in early 2021. The label and updated platform were created to reflect the integration of customers' daily banking needs with their lifestyle.


You have reached premium content. Please log in to continue reading.

Read beyond the headlines with Euromoney

For over 50 years, our readers have looked to Euromoney to stay informed about the issues that matter in the international banking and financial markets. Find out more about our different levels of access below.


Unlimited access to and

Expert comment, long reads and in-depth analysis interviews with senior finance professionals

Access the results of our market-leading annual surveys across core financial services

Access the results of our annual awards, including the world-renowned Awards for Excellence

Your print copy of Euromoney magazine delivered monthly

£73.75 per month

Billed Annually


Unlimited access to and, including our top stories, long reads, expert analysis, and the results of our annual surveys and awards

Sign up to any of our newsletters, curated by our editors


Already a user?

We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree