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Indonesia's best digital bank 2021: Bank Mandiri

Bank Mandiri

Darmawan Junaidi, Bank Mandiri.jpg
Darmawan Junaidi, Bank Mandiri

The lockdowns of 2020 and 2021 showed how important it was for banks to have up-to-date technology and easily accessible digital banking services to survive.

In Indonesia, nearly every bank reported growth in digital transactions over the last year. But it was Bank Mandiri’s offerings and client support that impressed Asiamoney the most, making it the best digital bank in Indonesia this year.

Mandiri, whose chief executive Darmawan Junaidi was appointed in late 2020, started its digital journey with internet banking in 2003 and can now boast that 96% of all its transactions are conducted digitally.

One development that helped to make this possible was the launch of online account opening in April 2020. This new capability appealed to customers; in the first quarter of 2021, more than 450,000 accounts had been opened online, with a daily average of about 3,000.

Existing users also received an update to their digital experience when Mandiri transformed its online banking into ‘Livin' by Mandiri’ in early 2021.